RICHMOND, Va., November 28, 2017--(BUSINESS WIRE)--CarMax, Inc. (NYSE: KMX), the nation's largest retailer of used cars, today announced it is expanding its commercial relationship with RepairPal, a leading provider of auto service and repair via a network of RepairPal Certified shops. Additionally, CarMax has made a minority investment of $5 million as the lead in a new round of financing for RepairPal.
Through this partnership, CarMax will provide its customers with access to the RepairPal Certified shop network resulting in additional trusted, quality and fair-priced service and repair locations. This investment follows several months of successfully partnering with RepairPal to offer Los Angeles customers the convenience of more service options.
Bill Nash, CarMax president and CEO said, “CarMax led the way in providing trust and transparency in car buying, selling and ownership, and our relationship with RepairPal gives us the opportunity to further enhance the customer experience. The RepairPal Certified network, combined with CarMax’s own nationwide staff of highly qualified technicians, ensures that our customers have timely options for all their service and repair needs.”
RepairPal has built a network of auto repair shops that offer a minimum 12 month/12,000 mile warranty on repairs. Customers can feel confident they’ll receive reasonable prices on repairs as shown in RepairPal’s Fair Price Estimator™. Art Shaw, RepairPal CEO, commented, “CarMax’s commitment to creating a great customer experience makes them an ideal partner as we continue to build out our network of trustworthy mechanics who deliver fair pricing and service excellence.”
CarMax is the nation’s largest retailer of used cars and operates more than 180 stores in 39 states nationwide. CarMax revolutionized the auto industry by delivering the honest, transparent and high-integrity car buying experience customers want and deserve. For more than 20 years, CarMax has made car buying more ethical, fair and stress-free by offering a no-haggle, no-hassle experience and an incredible selection of vehicles. CarMax makes selling your car easy too, by offering no-obligation appraisals good for seven days. At CarMax, we’ll buy your car even if you don’t buy ours®. CarMax has more than 24,000 associates nationwide and for 13 consecutive years has been named as one of the FORTUNE 100 Best Companies to Work For®. During the 12 months ending February 28, 2017, the company retailed 671,294 used cars and sold 391,686 wholesale vehicles at its in-store auctions. For more information, access the CarMax website at www.carmax.com.
Established in 2007, RepairPal is bringing trust and peace-of-mind to auto repair. At RepairPal.com, consumers have free access to a vast array of invaluable resources for taking care of their cars. The RepairPal Certified Network shows trusted shops nationwide where repairs are done at fair prices with quality parts and an attentive staff. By visiting RepairPal.com, consumers can get back on the road quickly knowing they'll receive quality work at fair prices. More information is available at www.RepairPal.com.
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