RepairPal and Riptide Partner To Connect Shops and Dealers with Customers via 3-Way Texting Service

SAN FRANCISCO (March 1, 2022) Riptide, the text messaging platform for marketplaces, has partnered with RepairPal, the largest trusted auto repair network for high quality and fair prices. Riptide’s messaging platform is designed to provide a new, efficient way for RepairPal Certified shops and dealers to communicate with consumers within minutes through text services. The texting application improves customer loyalty and increases new leads and appointments for RepairPal’s Certified network of facilities.

RepairPal is thrilled to announce the new texting service with Riptide! This new capability will help customers get in touch with Certified facilities to consult quickly and easily before booking an appointment. We know texting is the preferred form of communication for customers in nearly every industry. Riptide’s texting service allows the RepairPal network to conveniently connect with customers before they step foot in the door. Shops and dealers now have the most effective method of communication as part of our core services to increase operational efficiency and decrease response time to inquiring customers; which will increase their overall business, in addition to providing high-level customer service.

Landon Miller, RepairPal Vice President of Shops

Through the Riptide messaging service, customers in need of vehicle repair or maintenance with questions can chat via text with a local RepairPal Certified shop or dealer who can also assist them with scheduling an appointment. Data shows when businesses reach out within 5 minutes of a customer inquiry, they are eight times more likely to win the job. With Riptide, RepairPal gives their network of facilities the opportunity to respond to any inquiry within minutes- saving them time and making them more money. RepairPal’s 3,000+ Certified locations undergo a rigorous certification process, guaranteeing high-quality repairs at fair prices, backed by a strong repair warranty. Through text communication, shops and dealers now have the opportunity to streamline communication and improve customer service.

With Riptide, consumers get the quick response they expect from otherwise busy shops while RepairPal efficiently orchestrates and monitors every conversation to ensure they are reflective of their brand. We’re excited to work with RepairPal to enhance communication and collaboration across their entire network for every consumer visit.

Doug Marinaro, Chief Executive Officer and co-founder of Riptide

As a RepairPal Certified shop owner, I truly value the RepairPal network that refers customers our way. As with most shops I’m really busy trying to stay on top of day-to-day operations so I can’t always respond to customers as fast as they would like. With Riptide, I’m now able to respond in minutes.

Patrick Banta , owner of San Francisco Automotive Solutions, the leading auto repair business in San Francisco for over 30 years, and co-founder of Riptide

About Riptide

Riptide is a first-of-its-kind instant messaging platform for the multiplayer economy. Riptide helps businesses like marketplaces and roadside service come alive, convert faster, and keep customers involved by including suppliers in 3-way text conversations with customers. Riptide clients have orchestrated 4 million conversations between customers and suppliers across the U.S. to resolve issues, close business, and ensure loyalty. More information is available at www.RiptideHq.com.

About RepairPal

Established in 2007, RepairPal connects consumers with certified trustworthy mechanics throughout the US. Large trusted companies including USAA, CarMax, Consumer Reports and Verizon send their members and customers to RepairPal Certified shops, knowing they will get high-quality repairs at a fair price. More information is available at www.RepairPal.com.

PR Contact: J’aime Davis | Director of Marketing, pr@repairpal.com

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